This is in husband’s words.
Early this year, Spring Masters did a core aeration. The person doing the aeration initially filled out the wrong form, manually adding in the core aeration charge, which I signed. A few minutes later he rang the doorbell, explained that he gave me the wrong form, took it back, and gave me the proper invoice.
Sometime around May 11, 2009, after several calls from Spring Masters, I spoke with them and explained to the woman on the phone what happened with the forms, and that I didn’t want the dethatching done. She thanked me for explaining, and said that no dethatching would be done.
May 14, 2009 Spring Masters came and did a “de-thatch” of the lawn, after being told not to, and left an invoice in the door. They also left three bags of yard waste at the curb (filled mostly with green grass, not the brown dead grass I would expect). The picnic table was not moved, and there are bare patches all over.
It’s not exactly something that I would have paid for. And from a bit of research, dethatching also damages the lawn, and several websites recommend either topdressing and seeding, or fertilizing after having it done. Neither of those were on my immediate to-do list.
I called Spring Masters and spoke with Nicole. I explained about the confusion with the documents, and the phone call where I said I don’t want this done. She assured me that we would not be billed for this service.
Cricket here again.
They attempted to repair one part. The put down fresh dirt (any guesses whether it was from our big bag?) and grass seed over top. The birds are very happy.
Husband’s company values his time, way more than Spring Masters values their employees’ time. We now have to reseed, fertilize, and throw dirt over the lawn, and water it daily for two weeks. $50 for materials. Several hours time. We aren’t the type to sue, but they ruined our lawn, so if they try to collect for the dethatching, we may learn the ins and outs of counter-suits.
For next year? After six calls from one company, I let them go on long enough to get info to lodge a complaint. We’re on the national do not call list. Turns out I made the mistake of letting them give me a free quote last month, so we have a business relationship and it’s not cold calling. I took her name, and told her “No!” and that she was harassing me. Then send in the complaint.
Pictures of the de-thatching: